Terms & Conditions
We only deliver to addresses in the Hong Kong SAR.
We charge HK$150 for delivery on all orders under HK$1,200. On orders of HK$1,200 or above, delivery is free.
There may be additional charges for deliveries to more remote areas. In these cases, we will contact you to confirm additional costs before proceeding with your order.
For any inquiries about our delivery charges please contact us at firstname.lastname@example.org or +852 5324 9904.
We receive, process and deliver orders from 9am to 6pm, Monday to Friday. Our offices and warehouse are closed on Saturday and Sunday as well as on Public Holidays. We also do not deliver during Typhoon Signal #8 or Black Rain Warnings.
We provide next day delivery for all orders received before 2pm. Orders received after 2pm on Friday will be processed on Monday and delivered on Tuesday.
If your order is urgent or you would like to arrange a specific time for delivery, please contact us directly at email@example.com or +852 5324 9904 and we will do our best to accommodate your request.
We try to use the most environmentally-friendly packaging available to us and in particular to minimize our use of plastic. Sometimes we use third-party couriers where we do not have control over the packaging.
Returns & Replacements:
If any bottles of wine you receive from us are corked please let us know and we will replace them or refund you.
If any bottles are broken please let us know within 5 working days and we will replace them or refund you.
If you encounter any other issues and wish to return your wine please contact us at firstname.lastname@example.org or +852 5324 9904 to discuss further. We will do our best to accommodate you.
There may be times when the product you have ordered is out-of-stock. In these cases we will notify you as soon as possible as to which products are unavailable for immediate shipment. You may be offered an alternative or a refund.
We make every effort to ensure the current vintages are displayed on our website but please note that sometimes variations can occur.
It is illegal under Hong Kong law to sell alcohol to anyone under the age of 18. By placing an order with us you confirm that you are 18 years or older. The customer shall ensure no-one under the age of 18 uses their log in or payment details to purchase alcohol from our website.
Alcohol should be consumed in moderation. For more information please visit this website: https://www.drinkaware.co.uk/
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.